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Patient Admissions Specialist

Position Information

Position Information

Date Posted 04/16/2018
Open Until Filled No
Anticipated Application Deadline (Close date) 06/16/2018
Working Title Patient Admissions Specialist
Job Classification Administrator I
Department Name 31216-Dent Med-Clinical Affairs
Job Type Staff
Position Number 0005360
Hiring Range $23,868.00 - $37,752.00
Position Description

Since 1896 the School of Dental Medicine has been educating students to take their places among the best dental practitioners in our region and across the country. Every day the School’s faculty and staff contribute to its mission to advance the future of dental medicine through teaching, research, and service.

The Patient Admission Specialist (PAS) serves as the initial point of contact for patients seeking care at the school and plays a critical role in creating a “private practice” experience for the patient from the start. He/she is responsible for receiving prospective patient calls on the school’s primary phone line, conveying requested information in a friendly and courteous manner, obtaining necessary information from patients to schedule initial screening appointments, and transferring callers to specialty clinics when appropriate.

As patients visit the School, the PAS team again plays a critical role in creating a positive, professional experience, from the welcome given by the PAS serving as the concierge on a particular day to the courteous and efficient completion of the registration process for scheduled and emergency patients. The PAS also collects, posts, and balances individual patient payments and prepares daily bank deposits and reports. Finally, he/she supports mail communications from the school clinics, including generating new patient information letters, managing the central printer for patient mailings, and researching and reprocessing returned patient mail.

Incumbent must demonstrate excellent interpersonal skills and diligently observe HIPAA requirements in all dealings with patients and patient information.

Education Required High School Diploma or GED
Minimum Related Experience Level Required 1-2 years experience
Additional Education and/or Experience Essential to the Position

Bachelor’s Degree preferred. 1-2 years of customer service experience, preferably including serving as a receptionist with responsibility to answer telephones. Excellent customer service skills are essential; also require good general business office skills, computer literacy, ability to type and enter data.
Career training program in a health care related field, and/or experience in a medical or dental office is a plus. Cash handling experience would be useful.

Required Licenses/Certifications

Criminal Background Check will be required due to cash handling responsibilities.

Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Background Check For position finalists, employment with the University will require successful completion of a background check.
Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours Work Schedule to Vary
If Varied Work Schedule, Please Specify

7:30 am – 4:00 pm
8:00 am – 4:30 pm
9:30 am – 6:00 pm (Tuesday, presently)

If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:

• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a high school diploma or GED?
    • Yes
    • No
  2. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Currently a University Employee
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • Internet Search
    • Other: (Please specify below)
  3. Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents