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IT Consultant – Executive Support

Position Information

Position Information

Date Posted 03/13/2018
Open Until Filled No
Anticipated Application Deadline (Close date) 05/13/2018
Working Title IT Consultant – Executive Support
Job Classification Systems/Programmer III
Department Name 19200I-CSSD-IT Consulting Services
Job Type Staff
Position Number 0136318
Hiring Range TBD based on qualifications
Position Description

The University of Pittsburgh’s Computing Services and Systems Development (CSSD) department is seeking an Executive IT Support Consultant. This consultant position is responsible for executive IT support for the University’s senior-level leadership and other high-level staff. The position requires the consultant to provide day-to-day white glove technical support to senior officials, key executives and their support staff.

A very high level of technical proficiency, strong troubleshooting skills and an individual with executive presence, integrity and strong communication skills is required for this role. Job duties include supporting a variety of Windows and Apple hardware products, multi-site meetings or conferences using telephony or AV equipment, mobile devices (iPhones, iPads, Android), core productivity applications, digital and mixed media and creative problem solving for unusual circumstances or requests. The consultant must quickly and effectively diagnose and resolve issues. The position requires supporting conferencing, event, and presentation preparation and support at executive functions (board, council, committee meetings, symposiums, conferences, etc.). The incumbent also supports the executive’s office technology: workstations, applications, servers, printers, connectivity (wired and wireless for guests/visitors, email configurations, etc.) and keep accurate and up-to-date support documentation. The role will require local and non-local travel and availability after hours.

The incumbent will perform IT maintenance tasks and resolve moderate to complex problems immediately and escalate more advanced IT issues to a higher level of support if necessary. They will recommend hardware and software solutions, including new product acquisitions and upgrades and installing and configuring technology solutions. In addition, the incumbent is responsible for conducting customized training programs (both group and one-on-one) designed to educate users about basic and specialized applications and technology services.

The utmost professionalism, discretion, confidentiality, speed, and efficiency are key components required to meet standards for top notch customer service.

Applicants must provide three work-related references (supervisory, whenever possible) as well as include their complete employment and salary history on their application.

Applicants should include salary requirements in cover letter.

Education Required Baccalaureate
Minimum Related Experience Level Required 3-5 years experience
Additional Education and/or Experience Essential to the Position

Degree in Information Science, Computer Science, or related field (or equivalent experience) is required to meet the technical demands of this position.

Minimum 3+ years IT desktop support or systems administration experience.

Technical understanding of Microsoft and Apple operating systems. Proven end user support of common applications such as Microsoft Office suite, SharePoint, Exchange/E-Mail, virtualization, and common web applications. Strong knowledge of audio visual and teleconferencing technologies supporting single and multi-site meetings. Experience managing smartphones and other mobile devices.

Required Licenses/Certifications
Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Background Check For position finalists, employment with the University will require successful completion of a background check.
Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours 8:30 a.m. - 5:00 p.m.
If Varied Work Schedule, Please Specify

requires local and non-local travel and availability after hours.

If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:

• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Bachelor's degree or will have completed one by the end of this current term?
    • Yes
    • No
  2. * Have you ever worked in customer service or where customer service was a priority?
    • Yes
    • No
  3. * How do you organize a large project? Give an example of a large project you organized in the past.

    (Open Ended Question)

  4. * What are your current salary requirements?

    (Open Ended Question)

  5. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Currently a University Employee
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • Internet Search
    • Other: (Please specify below)
  6. Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter