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NOC Monitor Analyst

Position Information

Position Information

Date Posted 03/13/2018
Open Until Filled No
Anticipated Application Deadline (Close date) 05/13/2018
Working Title NOC Monitor Analyst
Job Classification Systems/Programmer II
Department Name 19200J-CSSD-NOC Monitors
Job Type Staff
Position Number 0104620
Hiring Range $26,520.00 - $42,432.00
Position Description

The University is seeking a qualified NOC Monitor Analyst. This is a technical position whose primary responsibility is the use of enterprise monitoring tools in order to proactively identify and resolve network, system, and security faults. The incumbent will act as the first point of contact for the University’s Network Operations Center and will be responsible for troubleshooting, resolving, and escalating issues in a timely and appropriate manner. Additional duties will include, but are not limited to, delegated administration of enterprise backup solutions, virtual server infrastructure, and network configurations.

This position works closely with NOC network and systems engineers, as well as other University groups in service of preventing or resolving issues as they arise. The successful candidate will have experience in IT operations or desktop support and should exhibit the propensity and desire to learn. The ability to make intelligent decisions in emergency scenarios using a combination of University policies, internal knowledge sources, and good judgment is imperative.

A degree in computer or information sciences is preferred to meet the demands of the position, though equivalent experience will be considered. The NOC is a 24×7 operation, and candidates will need to be able to work flexible hours and non-traditional shifts, including evenings, weekends, overnights, holidays, and possible overtime as required.

Education Required Baccalaureate
Minimum Related Experience Level Required 2-3 years experience
Additional Education and/or Experience Essential to the Position

Bachelor’s degree in computer science or information systems preferred or equivalent experience.

Candidate with two years experience with enterprise applications and network technologies desired. Solid general experience with a variety of operating systems and applications preferred.

Required Licenses/Certifications
Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Background Check For position finalists, employment with the University will require successful completion of a background check.
Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours Work Schedule to Vary
If Varied Work Schedule, Please Specify

24×7×365 multiple shifts

If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:

• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Currently a University Employee
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • Internet Search
    • Other: (Please specify below)
  2. Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter