Skip to Main Content

Patient Experience Specialist

Position Information

Position Information

Date Posted 03/02/2018
Open Until Filled No
Anticipated Application Deadline (Close date) 05/02/2018
Working Title Patient Experience Specialist
Job Classification Administrator I
Department Name 31216-Dent Med-Clinical Affairs
Job Type Staff
Position Number 0134887
Hiring Range $23,868.00 - $37,752.00
Position Description

Since 1896 the School of Dental Medicine has been educating students to take their places among the best dental practitioners in our region and across the country. Every day our faculty and staff contribute to our mission to advance the future of dental medicine through teaching, research, and service.

The School is seeking a Patient Experience Specialist to coordinate the administrative aspects of providing dental care to patients in one of the School’s comprehensive care clinic modules. The incumbent functions as a liaison between patients, students, faculty, staff, and clinic leadership in a customer-focused, quality-conscious work environment. His/her responsibilities include assisting patients, supporting student dentists in meeting the requirements and educational objectives of their clinical training, and facilitating the efficient and fiscally sound operation of the clinic. The incumbent must be thoroughly familiar with and attentive to HIPAA requirements. This position requires an associate’s degree, healthcare career training certificate or equivalent experience, and excellent social and customer service skills. A background in the dental field and knowledge of dental coding and dental insurance is highly desirable.

Education Required Associate
Minimum Related Experience Level Required 1-2 years experience
Additional Education and/or Experience Essential to the Position

Career training in dental/medical office skills or additional experience may be substituted for degree. Incumbent must have excellent customer service skills, attention to detail, and flexibility. Front office experience in a dental or medical office and/or familiarity with dental insurance and treatment codes is highly desirable.

Required Licenses/Certifications
Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Background Check For position finalists, employment with the University will require successful completion of a background check.
Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours Work Schedule to Vary
If Varied Work Schedule, Please Specify

8:00 am – 4:30 pm or
9:30 am – 6:00 pm (Tuesday, presently)

If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:

• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Currently a University Employee
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • Internet Search
    • Other: (Please specify below)
  2. Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents