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Voice Engineer

Position Information

Position Information

Date Posted 01/09/2018
Open Until Filled Yes
Anticipated Application Deadline (Close date)
Working Title Voice Engineer
Job Classification Systems/Programmer IV
Department Name 19200N-CSSD-Network Engineering
Job Type Staff
Position Number 0135570
Hiring Range TBD based on qualifications
Position Description

The University of Pittsburgh’s Computing Services and Systems Development (CSSD) department is seeking a Voice Engineer (Network Telecom Engineer). This high-level, technical position will assist with the installation and troubleshooting of Unified Communications Collaboration Systems.

Recommend and implement software updates to the Avaya Communications Manager product suite. Recommend and implement Microsoft Skype for Business Cloud Services product suite. Assist with troubleshooting of routers, switches, gateways, DNS servers and DHCP servers where it might impact voice and video. Assist with configuration, management, and monitoring of voice and data devices. Troubleshoot call routing issues requiring knowledge of advanced route plans. Own and ensure documentation is up to date to reflect redundancy and business rules applied to call routing and infrastructure from both a component and application perspective. Ensure that the performance and availability of the data and/or voice infrastructure is maintained to the highest standards so that maximum productivity is achieved. Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions and backup systems. Perform timely review and planning of maintenance and upgrades for existing Infrastructures (hardware and software).

Required experience –
Avaya VOIP: 3 years
Microsoft Skype for Business: 2 years

Applicants must provide three work related references (supervisory, whenever possible) as well as include their complete employment and salary history on their application.
Applicants should include salary requirements in cover letter.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EEO/AA/M/F/Vets/Disabled

Education Required Baccalaureate
Minimum Related Experience Level Required 3-5 years experience
Additional Education and/or Experience Essential to the Position

Bachelor’s degree in CS, IS, or Telecommunications or related field or the equivalent in work experience. 3 years’ experience with designing, implementing, upgrading and supporting Avaya CM, Network Routing/Switching and Security.
-Exceptional knowledge and experience with Cisco network, Avaya VOIP and Video collaboration products.
-Experience with inter-networking technologies (routing and switching), TCP, and application architecture
-VoIP design and deployment for LAN and WAN including experience in QoS.
-Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, as well as relay complex technical concepts to a non-technical audience, including senior leadership.
-Good understanding of enterprise class networking and server structure such as Cisco UCS, Cisco Nexus and Catalyst switches, routers and voice gateways.
-Knowledge of cabling and wiring systems, design, and installation.
-Expert knowledge or working knowledge of supporting Windows and non-Windows operating systems in a virtual environment.
-Understanding of VMware virtualization platforms
-Ability to assist in troubleshooting using packet capture utilities (e.g. Sniffer), servers, clients, and applications.
-Experience with SIP (Session Initiated Protocol) Polycom and AVST voicemail

Required Licenses/Certifications

-Cisco Certifications are strongly desired (CCNA/CCDP/CCNP or equivalent work experience a must)
-Avaya CM Certifications are strongly desired

Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Background Check For position finalists, employment with the University will require successful completion of a background check.
Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours 8:30 a.m. - 5:00 p.m.
If Varied Work Schedule, Please Specify

Evening and weekend work may be necessary depending on business load, project timeline requirements, or scheduled downtime changes. Unscheduled or urgent support outside of business hours may occur. Responsible for carrying an escalation cell phone.

If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:

• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a bachelor's degree with 3-5 years of relevant work experience?
    • Yes
    • No
  2. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Currently a University Employee
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • Internet Search
    • Other: (Please specify below)
  3. * Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter