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Overnight Customer Care Specialist

Position Information

Position Information

Date Posted 01/02/2018
Working Title Overnight Customer Care Specialist
Department 80042-Panther Central
Job Type Temporary
Hourly Rate 10.00
Job Summary

Our Department consists of Housing, Food Services, Panther Central, the University Stores, and Conference Services. Our team is responsible for the maintenance, operations, and assignments for all on-campus residence halls and University-owned off-campus apartments. We oversee three retail locations on campus – The University Store on Fifth, The Pitt Shop, and Maggie & Stella’s Cards & Gifts. Finally, our team provides concierge-level customer service through Panther Central, our 24/7 ID Center on campus, and our Conference Services team. Behind the scenes, our team manages a variety of different areas within the Department such as Communications, Business Systems, Financial Operations, Human Resources, and Data Analysis in order to best serve our customers.

We are seeking an Overnight Customer Care Specialist to provide direct customer service and support to Panther Central. Serve as first point of contact to public via front counter (assist with questions, form completion, card production, etc) and telephone. Assist with administrative functions as required and/or requested. Explain policies and procedures for food service, housing and ID cards to students, parents, faculty, staff and other visitors. Responsible for monitoring and reporting problems regarding lobby area to appropriate personnel.

Job Requirements

This position requires a high school diploma and 2 to 3 years of experience. PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check will be required as a condition of employment.

Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Background Check For position finalists, employment with the University will require successful completion of a background check.
Assignment Category
Campus Pittsburgh
Work Hours and Days Monday through Friday, 11:00pm to 7:00am
Posting Number T-0415588-P

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter