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Salesforce Administrator

Position Information

Position Information

Date Posted 12/12/2017
Open Until Filled No
Anticipated Application Deadline (Close date) 02/22/2018
Working Title Salesforce Administrator
Job Classification Systems/Programmer IV
Department Name 19200S-CSSD-Enterprise CRM
Job Type Staff
Position Number 0134768
Hiring Range TBD based on qualifications
Position Description

The University of Pittsburgh’s Computing Services and Systems Development (CSSD) Department is seeking an advanced Salesforce Administrator for the Enterprise CRM team. The incumbent will participate in the design, development, enhancement, and maintenance of business applications.

This position interfaces directly with customers, staff, IT colleagues, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options. The incumbent assesses the design and objectives of the assigned project phases and recommends strategies and tactics to achieve business needs. Excellent Salesforce Administrator skills, as well as project management, communication, and customer service skills, are required to be successful in this position.

On occasion, some evening and weekend work may be necessary, depending on business load, project timeline requirements, or scheduled downtime changes. Unscheduled or urgent support outside of business hours may occur. The incumbent may be responsible for carrying an escalation cell phone on a rotating support schedule.

Applicants must provide three work-related references (supervisory, whenever possible) as well as include their complete employment and salary history on their application. Applicants should include salary requirements in cover letter.

Education Required Baccalaureate
Minimum Related Experience Level Required 6-9 years experience
Additional Education and/or Experience Essential to the Position

Bachelor of Science in CS, IS, Business or related field preferred or the equivalent in experience. Minimum 3 years Salesforce Administration experience and strong knowledge of the Salesforce CRM platform including:
-Familiar with third-party and commonly used ERM functional extenders
-Experienced in hands-on design, prototyping, development, configurations, testing and other implementation activities
-Proven experience in delivering the full software development life cycle with ERM platforms
-Excellent troubleshooting skills with the ability to analyze and resolve difficult problems quickly
-Demonstrated aptitude for learning new technologies
-Ability to effectively communicate technical concepts to other technical staff members as well as non-technical members of the organization
-Strategic thinking

Required Licenses/Certifications

Not mandatory but preferred:
Certified Salesforce Administrator (ADM201/301)

Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Background Check For position finalists, employment with the University will require successful completion of a background check.
Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours 8:30 a.m. - 5:00 p.m.
If Varied Work Schedule, Please Specify

Some evening & weekend work may be necessary on occasion.

If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:

• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Bachelor's degree or will have completed one by the end of this current term?
    • Yes
    • No
  2. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Currently a University Employee
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • Internet Search
    • Other: (Please specify below)
  3. * Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter