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Technology Support Specialist

Position Information

Position Information

Date Posted 11/17/2017
Open Until Filled No
Anticipated Application Deadline (Close date) 01/17/2018
Working Title Technology Support Specialist
Job Classification Systems/Programmer II
Department Name 62050-Information Technology
Job Type Staff
Position Number 0004366
Hiring Range $26,988.00 - $43,212.00
Position Description

This is a technical support position in the University Library System/Information Technology Department, responsible for
technology support, staff technology training and meeting facilitation in the University Libraries.

The incumbent will be responsible for assisting ULS Colleagues through technology support and training in the rapidly evolving library environment. As part of the Technology Support Services team, your duties will include computer hardware and software support, user support via the ULS Help Desk, classroom technology support and on-site technology support and user consulting. The incumbent will facilitate staff meetings, presentations and workshops using a variety of technologies, and will provide user training and documentation for technologies in use by the University Library System.

Demonstrated experience with Microsoft Windows, Office, Office 365, SharePoint and Active Directory, online meeting tools such as Skype for Business and Panopto, presentation tools, Steelcase and Crestron technologies, digital signage, scanning tools, Apple Mac OS experience preferred but not required.

The incumbent may be on call for system support during evening/weekend hours.

Education Required Baccalaureate
Minimum Related Experience Level Required 2-3 years experience
Additional Education and/or Experience Essential to the Position

Bachelor’s degree in Computer or Information Science plus two years relevant experience required (six years total relevant experience may be substituted for the degree/experience, or combination thereof). Strong technical competence; strong interpersonal and communication skills; ability and desire to learn; ambition to be an important contributing member of an outstanding technical team. Minimum of two years related work experience in Windows and Apple hardware, software, networking and user support is required in addition to degree (six years total experience required without degree).

Required Licenses/Certifications
Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Background Check For position finalists, employment with the University will require successful completion of a background check.
Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours 8:30 a.m. - 5:00 p.m.
If Varied Work Schedule, Please Specify
If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:


• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit www.hr.pitt.edu/benefits

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Craigslist.org
    • Currently a University Employee
    • Dice.com
    • Monster.com
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • StudentAffairs.com
    • Higheredjobs.com
    • Indeed.com
    • Internet Search
    • Other: (Please specify below)
  2. * Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents