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Enrollment Services Manager - Pittsburgh Based

Position Information

Position Information

Date Posted 11/09/2017
Open Until Filled No
Anticipated Application Deadline (Close date) 01/09/2018
Working Title Enrollment Services Manager - Pittsburgh Based
Job Classification Student Services II
Department Name 06130-Admissions & Financial Aid
Job Type Staff
Position Number 0135811
Hiring Range TBD based on qualifications
Position Description

The University of Pittsburgh’s Office of Admissions and Financial Aid is seeking an Enrollment Services Manager (ESM). This position is responsible for the strategic and operational management of responsibilities, activities, and services related to the successful recruitment, selection, enrollment, transition, and retention of prospective undergraduate students to Pitt.

Responsibilities include serving as a member of the undergraduate admissions committee; making admissions decisions; managing a recruitment territory that includes daily decision making concerning where and when to focus individual time and resources with regards to planning, selection, and coordination of visits to high schools, college fairs, community-based organizations, community colleges, etc. within that territory, prospect generation, and application and yield enhancement management; working in collaboration with the various academic and support units to plan, develop and coordinate programs and services that assist students in the successful completion of their academic and out of class experiences. Responsibilities also include developing policies for recruitment and other programs to internal and external constituents, implementing quality improvement practices to support these policies, and resolving complex issues related to the entire spectrum of enrollment services.

The ESM creates and provides a wide array of counseling and consultative services to prospective and current students and their families, including representing the University at recruitment and enrollment outreach events, advising on the admissions and/or enrollment processes, evaluating credentials, and making admissions decisions of student applications for undergraduate admission. The ESM is responsible for monitoring, tracking, and reporting on various statistics and making adjustments based on their analysis of these statistics, and coordinating with other University departments to provide needed services; developing and presenting information in a variety of forums including campus visitation programs, coordinating with high schools and community groups, as appropriate; coordinating and initiating communications and engagement opportunities for his/her recruitment territory including admission recruitment, outreach, prospect development and generation, application review and management, and other special projects.

The ESM is required to routinely make independent decisions and judgments as well as apply critical thinking skills in making admissions decisions, counseling students and families appropriately, and territory management decisions that directly impact Pitt’s ability to successfully enroll each year’s incoming class. An ESM represents the University to a variety of audiences including students, families, high school and community college counselors, and community-based organizations. The ideal and successful candidate will understand, support, and embrace the benefits of a diverse campus community and value the perspective of others.

The ESM must be willing to travel to visit students, families, high schools, community colleges, and community-based organizations. Requires additional travel within the continental US for strategic, operational, recruitment, and/or other meetings. This position requires a valid driver’s license and a good driving record.

Education Required Baccalaureate
Minimum Related Experience Level Required 1-2 years experience
Additional Education and/or Experience Essential to the Position

Bachelor’s Degree or equivalent education and experience; good communications, organization, decision-making skills, and knowledge of admissions and financial aid procedures. Required to work independently on a daily basis as well as with a team to meet overall enrollment objectives. Attention to detail is a must.

Required Licenses/Certifications

Valid driver’s license and a good driving record.

Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Background Check For position finalists, employment with the University will require successful completion of a background check.
Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours 8:30 a.m. - 5:00 p.m.
If Varied Work Schedule, Please Specify

Overtime, including nights and weekends will be required to offer outstanding customer service.

If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:

• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a bachelor's degree or will have completed one by the end of this current term?
    • Yes
    • No
  2. * Do you possess a valid driver's license and have a good driving record?
    • Yes
    • No
  3. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Currently a University Employee
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • Internet Search
    • Other: (Please specify below)
  4. * Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents