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Customer Care Specialist

Position Information

Position Information

Date Posted 11/01/2017
Open Until Filled No
Anticipated Application Deadline (Close date) 12/31/2017
Working Title Customer Care Specialist
Job Classification Administrative Support III
Department Name 80042-Panther Central
Job Type Staff
Position Number 0006269
Hiring Range $18,564.00 - $28,860.00
Position Description

The University of Pittsburgh’s Panther Central Department is seeking a qualified Customer Care Specialist. This department consists of Housing, Food Services, Panther Central, the University Stores, and Conference Services.

This Department’s team is responsible for the maintenance, operations, and assignments for all on-campus residence halls and University-owned off-campus apartments. The Department also oversees three retail locations on campus – The University Store on Fifth, The Pitt Shop, and Maggie & Stella’s Cards & Gifts. Finally, the team provides concierge-level customer service through Panther Central, the 24/7 ID Center on-campus, and the Conference Services team. Behind the scenes, the team manages a variety of different areas within the Department such as Communications, Business Systems, Financial Operations, Human Resources, and Data Analysis in order to best serve our customers.

The incumbent will provide direct customer service and support to Panther Central. He/she will serve as the first point of contact to the public via the front counter (assist with questions, form completion, card production, etc.) and telephone; assist with administrative functions as required and/or requested. The incumbent will be responsible for data entry, data queries, and updating data in all applicable University systems; explain policies and procedures of food service, housing and ID cards to students, parents, faculty, staff and other visitors; be responsible for monitoring and reporting problems regarding lobby area to appropriate personnel.

This position’s work schedule will be: Wednesday through Sunday 3:00 pm to 11:00 pm.

Education Required Baccalaureate
Minimum Related Experience Level Required 1-2 years experience
Additional Education and/or Experience Essential to the Position

This position requires a Bachelor’s degree and preferably two years experience in a customer service area. Two years of University of Pittsburgh experience is preferred, along with two years of office/clerical experience with working knowledge of Microsoft Office.

Applicable experience can be considered in lieu of a degree.

Required Licenses/Certifications
Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Background Check For position finalists, employment with the University will require successful completion of a background check.
Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours Work Schedule to Vary
If Varied Work Schedule, Please Specify

Wednesday through Sunday, 3:00pm to 11:00pm.

If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:


• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit www.hr.pitt.edu/benefits

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Craigslist.org
    • Currently a University Employee
    • Dice.com
    • Monster.com
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • StudentAffairs.com
    • Higheredjobs.com
    • Indeed.com
    • Internet Search
    • Other: (Please specify below)
  2. Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents