Enrollment Services Manager – New Jersey Based

Position Information

Position Information

Date Posted 08/24/2017
Open Until Filled No
Anticipated Application Deadline (Close date) 10/29/2017
Working Title Enrollment Services Manager – New Jersey Based
Job Classification Student Services II
Department Name 06130-Admissions & Financial Aid
Job Type Staff
Position Number 0132634
Hiring Range TBD based on qualifications
Position Description

The University of Pittsburgh Office of Admissions and Financial Aid is seeking a qualified Enrollment Services Manager (ESM) for New Jersey. The ESM primarily serves prospective undergraduate students in/from New Jersey and must live in New Jersey. The ESM is responsible for the strategic and operational management of responsibilities, activities, and services related to the successful recruitment, selection, enrollment, transition, and retention of prospective undergraduate students to Pitt.

Responsibilities include serving as a member of the undergraduate admissions committee; making admissions decisions; managing a recruitment territory that includes daily decision making concerning where and when to focus individual time and resources with regards to planning, selection, and coordination of visits to high schools, college fairs, community-based organizations, community colleges, etc. within that territory, prospect generation, and application and yield enhancement management; working in collaboration with the various academic and support units to plan, develop, and coordinate programs and services that assist students in the successful completion of their academic and out of class experiences.

Responsibilities also include planning and coordinating recruitment engagement activities with University alumni in New Jersey developing and interpreting policies for recruitment and other programs and services to internal and external constituents, implementing quality improvement practices to support these policies, and resolving complex issues and problems related to the entire spectrum of enrollment services.

The ESM creates and provides a wide array of consultative services to prospective and current students and their families including representing the University at recruitment and enrollment outreach events, advising on the admissions and/or enrollment processes, evaluating credentials, and making admissions decisions of student applications for undergraduate admission. The ESM is responsible for monitoring, tracking, and reporting on various statistics and making adjustments based on their analysis of these statistics, and coordinating with other University departments to provide needed services; developing and presenting information in a variety of forums, coordinating with high schools and community groups, as appropriate; developing and coordinating campus visitation programs; creating, coordinating, and initiating communications and engagement opportunities for his/her recruitment territory including admission recruitment, outreach, prospect development and generation, application review and management, and other special projects.

The ESM is required to routinely make independent decisions and judgments as well as apply critical thinking skills in making admissions decisions, counseling students and families appropriately, and territory management decisions that directly impact Pitt’s ability to successfully enroll each year’s new class. An ESM represents the University to a variety of audiences including students, families, high school, and community college counselors, community-based organizations, and alumni. The ideal and successful candidate will understand, support, and embrace the benefits of a diverse campus community and value the perspective of others.

The ESM must be willing to serve and travel within New Jersey to visit students, families, high schools, community colleges, and community-based organizations. This position requires additional travel to Pittsburgh for training as well as within the continental US for strategic, operational, recruitment and/or other meetings. The position requires a valid driver’s license and a good driving record.

Education Required Baccalaureate
Minimum Related Experience Level Required 1-2 years experience
Additional Education and/or Experience Essential to the Position

Bachelor’s Degree or equivalent education and experience; good communications, organization, decision-making skills, and knowledge of admissions and financial aid procedures. Attention to detail is a must.

Required Licenses/Certifications

Valid driver’s license and a good driving record.

Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours 8:30 a.m. - 5:00 p.m.
If Varied Work Schedule, Please Specify

Overtime, including nights and weekends will be required to offer outstanding customer service.

If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:


• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit www.hr.pitt.edu/benefits

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a bachelor's degree or will have completed one by the end of this current term?
    • Yes
    • No
  2. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Craigslist.org
    • Currently a University Employee
    • Dice.com
    • Monster.com
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • StudentAffairs.com
    • Higheredjobs.com
    • Indeed.com
    • Internet Search
    • Other: (Please specify below)
  3. * Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents