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Customer Service Representative

Position Information

Position Information

Date Posted 09/26/2017
Open Until Filled No
Anticipated Application Deadline (Close date) 11/26/2017
Working Title Customer Service Representative
Job Classification Administrative Support III
Department Name 80042-Panther Central
Job Type Staff
Position Number 0006672
Hiring Range TBD based on qualifications
Position Description

The University of Pittsburgh is seeking a qualified Customer Service Representative that will provide direct customer service and support to Panther Central. Serve as first point of contact to public via front counter (assist with questions, form completion, card production, online chat, etc.) and telephone. Assist with administrative functions as required and/or requested. Responsible for data entry, data queries, and updating data in all applicable University systems. Explain policies and procedures of housing, food service, and ID card to students, parents, faculty, staff and other visitors. Responsible for monitoring and reporting problems regarding lobby area to appropriate personnel.

This position is for the overnight shift, Wednesday through Sunday, 11:00pm to 7:00am.

PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check will be required as a condition of employment.

Education Required Baccalaureate
Minimum Related Experience Level Required 1-2 years experience
Additional Education and/or Experience Essential to the Position

Bachelor’s degree. Preferably two years experience in a customer service area. Applicable experience can be considered in lieu of a degree.

Required Licenses/Certifications
Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Background Check For position finalists, employment with the University will require successful completion of a background check.
Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours Work Schedule to Vary
If Varied Work Schedule, Please Specify

Wednesday through Sunday, 11:00pm to 7:00am

If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:

• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a bachelor's degree or will have completed one by the end of this current term?
    • Yes
    • No
  2. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Currently a University Employee
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • Internet Search
    • Other: (Please specify below)
  3. Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents