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NOC System Engineer - VMWare/Storage

Position Information

Position Information

Date Posted 07/19/2017
Open Until Filled No
Anticipated Application Deadline (Close date) 10/29/2017
Working Title NOC System Engineer - VMWare/Storage
Job Classification Systems/Programmer IV
Department Name 19200K-CSSD-NOC System Engineers
Job Type Staff
Position Number 0005497
Hiring Range TBD based on qualifications
Position Description

The University of Pittsburgh’s Computing Services and Systems Development (CSSD) department is seeking a Network Operations Center (NOC) systems engineer in the Infrastructure division. This is an advanced VMware/Storage Administrator technical position. The incumbent will be responsible for assuring continuity of service for University enterprise systems and servers.

The incumbent will work independently to troubleshoot problems with University-wide services, as reported by NOC monitoring software. Close collaboration with CSSD development staff members to proactively resolve impending problems that may lead to system performance problems or failures with enterprise systems will be necessary. Additionally, the incumbent will test, maintain, and evaluate the status of file, print, and application servers and other equipment, including data storage devices. The incumbent will be responsible for making recommendations for purchasing software and hardware to improve enterprise services. Duties of the incumbent include the preparation of root cause analyses of system failures, documentation of procedures, and resolution of problems documented in the call management system. Some supervisory responsibilities may be required.

The incumbent must possess expert skills in VMware and Windows file server operating systems (2008-2016). The incumbent should have experience building, maintaining, and supporting an enterprise-wide VM environment with both Windows and Linux clients. Experience with implementing, maintaining, and supporting enterprise class storage solutions is required. Experience with VSAN or other HyperConverged technologies and cloud storage is a plus.
Strong problem-solving skills and the ability to work independently and within a team environment is required. He/she must be willing to work day, evening, and night shifts as required to support a 24-hour, seven-day operation. This position will be part of an on-call rotation.

Applicants must provide three work related references (supervisory, when possible) as well as include their complete employment and salary history on their application.
Applicants should include salary requirements in cover letter.

Education Required Baccalaureate
Minimum Related Experience Level Required 5-6 years experience
Additional Education and/or Experience Essential to the Position

Bachelor’s Degree in CS, IS, or related field preferred or the equivalent in experience.

Candidate must be highly proficient in all areas of server based technologies, especially VMware and Windows OS. Knowledge and experience with RHEL Linux, Sun Solaris, RAID technologies, clustering technologies, Unix file system, TCP/IP, DNS, WINS, DHCP, and Active Directory. NTFS, Veritas File System, IIS, Exchange Server, and Apache also desirable. Experience with Cloud environments such as Azure, AWS, Rackspace, etc. Experience architecting, implementing and maintaining Enterprise Class storage solutions such as IBM, Netapp, Compellent, and EMC.

Candidate must be highly proficient with server equipment including Dell, Sun Microsystems and SAN storage.

Required Licenses/Certifications

VMware Certified Professional – Data Center Virtualization (VCP5-DCV or VCP6-DCV) a plus.
Microsoft MCSE a plus.

Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Background Check For position finalists, employment with the University will require successful completion of a background check.
Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours 8:30 a.m. - 5:00 p.m.
If Varied Work Schedule, Please Specify

On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, or scheduled downtime changes. Unscheduled or urgent support outside of business hours may occur. Responsible for carrying an escalation cell phone on a rotating schedule.

If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:

• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Bachelor's degree or will have completed one by the end of this current term?
    • Yes
    • No
  2. * Do you have experiences with server maintenance and administration?

    (Open Ended Question)

  3. * Are you familiar with admin-level system maintenance operations such as installing and backing up an operating system?
    • Yes
    • No
  4. * Have you worked on the design, development and testing of a large application or a system?

    (Open Ended Question)

  5. * How do you organize a large project? Give an example of a large project you organized in the past.

    (Open Ended Question)

  6. * Do you have a certificate from an accredited training program?
    • Yes
    • No
  7. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Currently a University Employee
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • Internet Search
    • Other: (Please specify below)
  8. * Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter