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Telecom Service Delivery Analyst

Position Information

Position Information

Date Posted 09/01/2015
Working Title Telecom Service Delivery Analyst
Department 19200Q-CSSD-Service Delivery Tech
Job Type Temporary
Hourly Rate $17.00 - $22.00 based on qualifications
Job Summary

Service Delivery Analyst – Work involves reviewing with University departments requirements for data and voice networking requests. Create accurate Service Orders using the current Enterprise Telecommunications Management System (ETMS) software PCR360 and the Remedy Ticketing System based on User requests.
Provide real time assistance to University departments in suggesting solutions to those needs/requirements/requests, and in correcting errors with actual translations.
Close and perform all billing tasks in the ETMS Billing System and in the Remedy Ticketing System. This position reports to the Service Delivery Manager in the Infrastructure division of Computing Services and Systems Development (CSSD).

Job Requirements

-1-5 years of prior related experience
-Prior knowledge of phone, data, and ethernet networking systems and wiring infrastructures is required
-Must have excellent customer service (oral and written) communications skills
-Experience with workflow applications is a must
-Experience with Microsoft Windows Office Suite and general PC operating knowledge is required
-Must be able to interface with customers via phone, email, instant messaging and face to face.
-Knowledge of PBX, analog 7 digital telephony, and VOIP is helpful
-Prior MySoft knowledge is helpful

Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Assignment Category
Campus Pittsburgh
Work Hours and Days Mon-Fri 8:30 a.m. to 5:00 p.m.
Posting Number T-0415279-P

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter