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Academic Services Analyst

Position Information

Position Information

Date Posted 07/12/2017
Working Title Academic Services Analyst
Job Classification Systems/Programmer II
Department Name 41295-Johnstown Information Technology
Job Type Staff
Position Number 0011048
Hiring Range To be determined.
Position Description

The University of Pittsburgh at Johnstown’s Information Technology (PJIT) unit is seeking a highly motivated Academic Services Analyst. This is a highly technical position that reports to the Director of User Services within PJIT and requires advanced technical skills, knowledge and experience.
The incumbent serves as the primary position for support and deployment for all public computer labs and technology-ready classroom computers on campus. The position works closely with other members of User Services and the entire PJIT team.

In general, the incumbent provides computing support to all campus students including use of the public labs, support for residential students and wired connections along with support for all users of campus wireless connections.

Incumbent is responsible for the following:
- response to Support Desk calls pertaining to lab and TRC computers
- day-to-day operations of the Technology Support Center
– recruits, trains, and manages student employees within the TSC
– day-to-day operations of public computer labs
– support of all Technology Ready Classroom computers
– maintenance of lab printers
– initial troubleshooting of lab hardware and software problems
– tier 2 support of all student technology services
- consult with other units in PJIT for both planning and problem resolution
– handles all network security issues and complaints involving ResNet student computers

Exemplary personal conduct, a professional bearing, and technical proficiency are required always. The ability to work with people of all levels is essential to success.

The incumbent must also have the ability to understand and communicate University and PJIT initiatives to insure their implementation and success.

Education Required Associate
Minimum Related Experience Level Required 3-5 years experience
Additional Education and/or Experience Essential to the Position

Associate with at least 2 years IT experience or Baccalaureate degree.

Degree in Information Science, Computer Science, or related field (or equivalent experience) is required to meet the technical demands of this position.

Extensive knowledge of the Windows operating systems and networking technology required. Knowledge of Mac OS helpful.

Demonstrated verbal and written communications skills.

At least 3 years of pertinent working experience in Information Technology beyond education minimum.

Required Licenses/Certifications
Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours 8:30 a.m. - 5:00 p.m.
If Varied Work Schedule, Please Specify

On occasion, some evening and weekend work may be necessary depending on workload, project timeline or term-related events. Unscheduled or urgent support outside of business hours may occur. May be responsible for carrying a University cell phone for urgent contact.

If Part Time, Actual Standard Weekly Hours
Campus Johnstown
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:

• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents