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Help Desk Analyst

Position Information

Position Information

Date Posted 05/18/2017
Working Title Help Desk Analyst
Job Classification Systems/Programmer II
Department Name 19200F-CSSD-Help Desk
Job Type Staff
Position Number 0001434
Hiring Range $26,520.00 - $42,432.00
Position Description

The University of Pittsburgh’s Computing Services and Systems Development (CSSD) department is seeking a qualified Help Desk Analyst. This is a technical position responsible for providing computer support over the telephone from a Help Desk area. Computer hardware and software experience including multiple operating systems and networking background required.

This position will be expected to follow clearly defined procedures and will take direction from the Help Desk supervisor. Two years technical support experience and a bachelor’s degree are preferred.

Excellent customer service, communication, interpersonal and problem solving skills are critical to the success of this position. In addition, the successful candidate will show flexibility, the ability to work well under pressure and have strong analytical skills.

The Technology Help Desk is a 24 hour seven day per week service and this position will be required to work shifts on site. No vacations are permitted to be taken from August 15th through September 15th due to increased workload for preparation and the start of the new school year.

Applicants must provide three work related references (supervisory, whenever possible) as well as include their complete employment and salary history on their application.

Education Required Associate
Minimum Related Experience Level Required 1-2 years experience
Additional Education and/or Experience Essential to the Position

Bachelor’s degree in IS, CS or related field is preferred to meet the technical demands of this position. Extensive knowledge of PC operating system and network technology is required. Two years working experience is preferred. Additional relevant experience can be substituted for the education requirement.

Required Licenses/Certifications
Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Assignment Category Regular, Full-Time
Percent Effort 100
Scheduled Work Hours Work Schedule to Vary
If Varied Work Schedule, Please Specify

24 by 7, various shifts

If Part Time, Actual Standard Weekly Hours
Campus Pittsburgh
University Benefits

The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:

• Education benefits and a retirement plan with employer match

• Group medical insurance, life insurance, and optional vision and dental insurance

• Free transit service within Allegheny County for employees of the Oakland campus (Port Authority Transit)

• Time off benefits including vacation, sick and personal time

For more information regarding the University’s benefits package, please visit

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have an associate’s degree or higher or will have completed one by the end of this current term?
    • Yes
    • No
  2. * If currently pursuing a degree, what is your anticipated graduation date?

    (Open Ended Question)

  3. * Have you ever worked in customer service or where customer service was a priority?
    • Yes
    • No
  4. * How did you hear of this position at the University of Pittsburgh?
    • Career Development Center (CDC)
    • Chronicle of Higher Education
    • Commonwealth Workforce Development System (Formerly PA CareerLink)
    • Currently a University Employee
    • Pitt Career Services
    • Pittsburgh Post Gazette
    • Pittsburgh Technology Council
    • PittSource Search
    • Referral (Friend, University Employee, etc.), please specify below
    • Internet Search
    • Other: (Please specify below)
  5. Please specify from above (if applicable):

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Other Document