Customer Service Representative
|Working Title||Customer Service Representative|
|Job Classification||Administrative Support III|
|Department Name||80042-ID Center|
|Hiring Range||TBD based on qualifications|
The University of Pittsburgh is seeking a qualified Customer Service Representative that will provide direct customer service and support to Panther Central. Serve as first point of contact to public via front counter (assist with questions, form completion, card production, online chat, etc.) and telephone. Assist with administrative functions as required and/or requested. Responsible for data entry, data queries, and updating data in all applicable University systems. Explain policies and procedures of housing, food service, and ID card to students, parents, faculty, staff and other visitors. Responsible for monitoring and reporting problems regarding lobby area to appropriate personnel.
This position is for the overnight shift, Wednesday through Sunday, 11:00pm to 7:00am.
|Minimum Related Experience Level Required||1-2 years experience|
|Additional Education and/or Experience Essential to the Position||
Bachelor’s degree. Preferably two years experience in a customer service area. Applicable experience can be considered in lieu of degree.
|Child Protection Clearances||
The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
|Assignment Category||Regular, Full-Time|
|Scheduled Work Hours||Work Schedule to Vary|
|If Varied Work Schedule, Please Specify||
Wednesday through Sunday, 11:00pm to 7:00am.
|If Part Time, Actual Standard Weekly Hours|
The University offers an excellent comprehensive benefits package for all full-time and part-time regular employees including:
For more information regarding the University’s benefits package, please visit www.hr.pitt.edu/benefits
Required fields are indicated with an asterisk (*).
Do you have a bachelor's degree or will have completed one by the end of this current term?
How did you hear of this position at the University of Pittsburgh?
- Career Development Center (CDC)
- Chronicle of Higher Education
- Commonwealth Workforce Development System (Formerly PA CareerLink)
- Currently a University Employee
- Pitt Career Services
- Pittsburgh Post Gazette
- Pittsburgh Technology Council
- PittSource Search
- Referral (Friend, University Employee, etc.), please specify below
- Internet Search
- Other: (Please specify below)
Please specify from above (if applicable):
(Open Ended Question)
- Cover Letter